Medical Supply

MSU/SEARO's service standards : 2004

 

The following service standards have been developed for most MSU activities highlighting the service aspect for our clients. It should be noted for planning purposes that local procurement through MSU/SEARO, will require 2-3 months to complete the procurement cycle i.e. from the date of request to date of final receipt of goods by the end user depending upon whether ordered through the catalogue and the method of shipment.

 

A.

 

General Correspondence and enquires: 

Two working days from receipt of request. 

B.

 

Procurement Cycle:  

 

 

 

1

Costing Estimates and issue of supply folder.

Within 3-5 working days from registration of request in MSU.

 

2.

Technical Review and budgetary clearance

Two weeks

 

3.

Processing time for issue of: 

(a)    for catalogue items (thru HQ)

 

 

 

 

*      PA issued in SEARO

2-3 days

 

 

*      PO issued by CPS/HQ

2-3 days

 

 

*      Total processing time

4-6 days

 

 

(b) non-catalogue items (thru either HQ or SEARO)

Up to US$50,000

 

 

 

 

*      inviting quotes

One week

 

 

*      evaluating quotes (giving an average of 2 weeks for the suppliers to respond) 

three weeks

 

 

Above US$50,000 and below US$ 100,000

 

 

 

*      HQ’s approval

One week

 

 

Above US$100,000

 

 

 

*      Presentation to, and authorization by, the CRC.

One Week

 

 

*      approval by Coordinator/CPS/HQ 

One Week

 

 

*      Total processing time

4-10 weeks

 

4.

Time taken for Shipping, Customs Clearances, and surface transport within country of destination

2-3 weeks from the date of dispatch from supplier (more if by sea freight).

C.

 

Total approximate cycle – Request to Delivery

 

 

 

(a) Catalogue items

6-7 weeks

 

 

(b) Non-catalogue items

*      To US$ 50,000

*      US$ 50,000 to US$ 100,000

*      Over US$ 100,000

 

9-10 weeks
10-11 weeks
12-13 weeks

 

Please note that to minimize time spent, full specifications must be given at the outset.      

 

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